Privacy Policy
Effective Date: October 11, 2023
Last Updated: August 16, 2025
Oakhaven Collective, LLC (“Oakhaven,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, mobile messaging program, digital content, products, and services (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
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1. Information We Collect
We may collect the following categories of information:
• Identifiers: name, email address, phone number, mailing address, account login credentials.
• Contact Information: when you subscribe, sign up for messaging, or purchase a product.
• Commercial Information: purchase history, product preferences, customer support interactions.
• Internet or Device Information: IP address, browser type, operating system, mobile carrier, device identifiers, browsing activity, referring URLs.
• Audio/Visual Information: if you voluntarily provide photos, video, or voice messages in connection with our content or services.
• Inferences & Relationship Data: preferences, goals, or responses shared through our Relationship Vision Planner, devotionals, or challenges.
• Sensitive Information (if voluntarily provided): marital/relationship status, spiritual or faith-based reflections, and other personal insights shared in connection with our resources.
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2. How We Collect Information
• Directly from You: when you subscribe to SMS/email updates, make a purchase, sign up for a challenge, download content, or contact us.
• Automatically: through cookies, pixels, web beacons, and similar technologies that track browsing activity on our website.
• From Third Parties: business partners, payment processors, ad networks, and analytics providers.
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3. How We Use Information
We use your information for purposes including:
• Delivering and personalizing our Services.
• Sending you SMS and email messages with updates, promotions, and resources.
• Processing payments and fulfilling product orders.
• Conducting research, analytics, and service improvements.
• Customizing communications, including the use of AI-assisted tools.
• Detecting and preventing fraud, abuse, and unauthorized access.
• Complying with legal obligations.
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4. Cookies, Tracking & Analytics
We use cookies and similar technologies to:
• Remember your preferences.
• Measure the effectiveness of our content and ads.
• Provide personalized recommendations.
You can manage cookie settings through your browser or device.
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5. Sharing of Information
We do not sell your personal information. We may share your data with:
• Service Providers: payment processors, cloud hosting, email/SMS vendors, analytics providers.
• Business Partners: marketing partners and affiliates to deliver relevant offers.
• Legal and Compliance: if required by law, regulation, or court order.
• In Corporate Transactions: such as mergers, acquisitions, or asset sales.
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6. Use of AI Tools
We may use AI-powered tools to help generate personalized content, product recommendations, and automated communications. AI systems are designed to respect your privacy, and no sensitive personal data is sold to third parties.
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7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce agreements. Example retention periods:
• Customer accounts: until deleted or inactive for 3 years.
• Transaction records: up to 7 years (for tax and compliance).
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8. Consumer Rights
Depending on your state of residence, you may have the right to:
• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Request a portable copy of your information.
• Opt out of targeted advertising or data sharing.
• Appeal a decision regarding a privacy request.
To exercise these rights, contact us at [Insert Contact Email or Webform]. We will verify your identity before processing requests.
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9. State-Specific Notices
• California Residents (CCPA/CPRA): You have additional rights, including the right to know what personal data is collected, used, and shared. Oakhaven does not “sell” your personal information under California law.
• Virginia, Colorado, Connecticut, Utah Residents: Similar rights apply under state laws. We honor these rights where applicable.
• North Carolina Residents: As a NC-based company, Oakhaven complies with state consumer protection and data privacy requirements.
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10. Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect data from children. Parents who believe their child has provided us with personal information may contact us to request deletion.
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11. Data Security
We implement administrative, technical, and organizational safeguards to protect your information. However, no system is completely secure, and we cannot guarantee 100% security of transmitted data.
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12. International Users
If you access our Services outside the United States, your data may be transferred and processed in the U.S. By using our Services, you consent to this transfer.
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13. Opt-Out Instructions
• SMS: Text “STOP” to unsubscribe. For help, text “HELP.” Message and data rates may apply.
• Email: Use the unsubscribe link in any promotional email.
• Cookies: Adjust browser or device settings.
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14. Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be posted with a new effective date.
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15. Contact Us
If you have questions about this Privacy Policy, please contact us:
Oakhaven Collective, LLC
PO Box 459 Indian Trail, NC 28079
support@oakhavencompany.com